📥 Multi-Channel Customer Query Capture

• Collect queries from forms, WhatsApp, Facebook, and Twitter—seamlessly in one place.

🎯 Automated Query Assignment

• Distribute queries to sales executives using predefined conditions or a round-robin system.

📞 Integrated Customer Interaction

• Communicate directly via email, WhatsApp, Facebook, and Twitter from within the CRM.

📢 Mass Email Campaigns

• Launch targeted campaigns with clear call-to-actions and unsubscribe options.

🔒 Secure Email Compliance

• Ensure secure and prompt email delivery with DMARC and DKIM compliance.

📊 Performance Tracking

• Access detailed sales reports, monitor closed and lost deals, and analyze reasons for outcomes.

🤝 Customer Nurturing

• Maintain and grow customer relationships with phased emails and automated cadences.

💼 Advanced Deal Management

• Generate deals, track by stages, forecast, and close them efficiently.

🧾 Professional Documentation

• Create polished quotes, invoices, and sales orders with customizable templates.

👥 User Management & Security

• Control data sharing, define hierarchies, and maintain GDPR compliance with sophisticated user management.